FAQs: Sparkling Clean Seattle

We provide a one-hour window for the arrival of your maid to accommodate any delays from previous appointments. Once you're on a regular schedule, we can guarantee more precise arrival times.

No, once you set up recurring service, we'll automatically come at the set time and date. You'll get reminders via email, and you can request the same cleaner each time.

Standard cleaning covers all basic household tasks such as vacuuming, bathroom and kitchen cleaning, and dusting. Additional services like inside the fridge and oven cleaning are available upon request.

Yes, we're pet friendly! Our cleaners are experienced with pets around. However, for optimal cleaning, it's best if pets are not in the cleaning area.

Tipping is not expected but is appreciated for exceptional service and can be given in cash.

We bring most cleaning supplies but request clients to provide a vacuum, toilet brush, and ladder to prevent cross-contamination and accommodate transportation limitations.

Absolutely, we strive to meet your specific needs. Let us know what you need, and we'll do our best to accommodate.

Inform your cleaner of any specific instructions via our online booking form and try to declutter spaces before their arrival.

Yes, our employees are thoroughly vetted and trained. They undergo continuous evaluations to ensure high-quality service.

If there are any issues, contact us immediately. We're committed to rectifying any problems to ensure your satisfaction.

It's not necessary to be home, as many clients prefer not to be. If you won't be home, just leave detailed instructions for us.

Just let us know which areas you'd prefer us not to clean, or opt for our minimum service option and specify your preferences.

You can cancel or reschedule by phone, email, or through your online account.

Payments are non-refundable; however, if a client cancels an appointment, the payment will be converted into a credit for future cleaning services.

We do not offer these services. Please inform us during booking if your cleaning needs involve post-construction or renovations so we can recommend other services.

We do not offer refunds but will address any concerns if notified within 48 hours of your appointment. Certain types of cleanings, like post-construction or move-out, are not eligible for re-cleaning.